Premium Support

This page is reserved to those who require support regarding the ESL Premium product. Please read the FAQ below before submitting your request: the reply to your question may be already in there.

Frequently Asked Questions

I purchased premium, but I cannot see it active in my profile page?
You are most likely facing a caching issue. Please try the following:
  1. Access this page:
  2. Save it without editing anything (this process clears the cache of your profile page)
  3. Check your profile page again, you should be able to see it active now
You can also check your premium account status in your account page.
Do I need team premium to participate in Premium Tournaments for teams?

Let's start with what team premium is: Team Premium is unlocked when all active members of the team have premium. You are able to see your team active and upcoming awards when team premium is active.

Premium Tournaments for teams are based on the roster of the team, so only the players participating in the tournament require premium.
For example, if you want to participate in a 2on2 premium only tournament and you sign-up for main team with more than 5 people, only the 2 players participating in the tournament must have an active premium account in their profile.

I won a Premium Raffle! How can I claim my prize?
Congratulations! You can claim your prize by opening a ticket (please select Premium as category)! Include the link of the page stating that you won and include your Steam Trade URL in your request if it's a Steam item.
How can I purchase premium for my team?
You can find our bundle offers for teams following this link. If you want to purchase more than 10 keys and have a bigger discount overall, send us an email: [email protected]

Open support ticket

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