The data check takes up to a week, because it is a multi step check which follow data privacy. Thats why only some Turtle Entertainment employees sees your full data.
After you data are is checked, it can take up to 4 days until your cards get finished. You will receive an email about it as soon as this is done. After that, we will send out your card from Cologne (Germany) which can take two days or more within Germany or several days, up to two weeks within Europe. If you didn't got your card within a week, please contact the support.
Just create a support ticket and confirm that you like to delete your account. Deleted accounts will not be recovered, so deleting is a final decision. Please leave all leagues and teams if you want to be deleted.
You can see all available trusted level on the Trusted Information page. Trusted Level 1 is the basic verification. You will give us your address data and we verify those by sending you a letter. Trusted Level 2 is currently not available. With Trusted Level 3 you will complete your verification by sending us a copy of your ID card. This is just a bonus to the Trusted Level 1 and might be necessary for some leagues. Trusted Pro combines all of these with the Deutsche Post. It will verify your data in one of the post offices and you can verify those online with us.
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