This form should only be used to provide a copy of your personal ID card in order to verify your account.
Keeping your private data private is very important for us! That's why these requests may take a while to be answered or resolved as only a small group of employees have access to the tickets. For anything else, please use the normal support form.
Only use this form for the following requests:
Important: Please read the instructions carefully to avoid any delays in the ticket replies.
Before you attach a copy of you personal ID card, please make sure that only the following details are visible and that all other data is blacked out:
- First name
- Last name
- Address (Street, House number, zip code and city)
- Nationality & residence (in case of the nationality & residence check)
The provided ID card scan will only be used to verify your account, after we verified the data we will instantly delete the attachment and therefore the scan of the ID card.In case you send us a copy of your ID card without blacked out details, we will delete it instantly and ask you to create a new ticket with the correct attachment. Even though this may delay the process it is very important for us that your personal data is protected. Yes, I have read and understand the instructions above, and will write my request according to them.