Help and Support Center

Creating an account is simple, fast and free. Just click on login/register in the main menu and navigate to "Register your free account here". You can register with your facebook account or just with your e-mail address, after which you'll receive an email to confirm your signup. You will be able to find more details and the next steps in our step by step guide.

If you are a trusted member and you can't login, forgot your password or the e-mail address doesn’t exist any more - contact the support and select "Trusted/Playercard" as category.

• Provide us with a link/id to your account
• Provide us with your verification key or playercard number (alternative: upload a photo of any ID card)
• Provide us with the new e-mail address you'd like to have added to your account (you will receive a password reset via this address)

If you are not a trusted member and can't login, forgot your password or the e-mail address doesn’t exist any more - contact the support team for assistance.

• Provide us with a link/id to your account
• Provide us with information that only you could know or have access to (non public account data, screenshots of gameaccounts)
• In case you didn't add enough data for us to verify you will need to create a new account

Navigate to the Settings menu by clicking on the cogwheel next to your profile link. Continue by clicking on the "Register a new team" link once you have arrived on your Settings page. Once you have done so, you'll be asked to enter a name and create your team. You can manage your teams via the "Settings" page by clicking on "My Teams".

Choose a game in the main menu and click on the edition you intend to play on. Here you'll find some cups listed in the content area, but you'll be able to find even more cups and leagues by navigating to the menu and hovering over "ESL Open" or "ESL Major". You are also be able to browse your regional portal for upcoming cups of various games. Once you find a league you'd like to participate, select it and check out the league widget on the right side for more details regarding that cup. You will be able to find more details in the step by step guide.

When leaving a team that is still part of active tournaments, you receive a cool-down period (also known as leagueban) that is by default 5 days. During this period, you can't be part of the same tournaments as your former team.

The check in ensures that the signed up players are online and ready for the cup. In the first step you sign up for a cup, with the check in starting 30 minutes prior to cup start. 10 Minutes before the start of the cup will open be open for signups - including players that did not check in. You will be able to find more information in the step by step guide.

In a league you can start playing right away. Challenge opponents, set match dates and play your matches. A cup has a fixed start date. After the check-in ends, the bracket will be created and you will get your match. All match details, next opponents and more actions are now listed on the cup page on the right side. You will be able to find more details about it in the step by step guide.

Try to solve it by contacting your opponent. If this will not help you should contact the ESL Staff. In most cups a cup chat is provided to get instant help. If there is no chat or you don't get a response, you can create a protest ticket (via your match). This is the best way to solve a problem, because you and your opponent will be able to respond to this. For all other problems or questions you should contact the support team.

You can find and manage your premium account by navigating to the "Premium Account page" in the settings menu. Your subscription is listed underneath "Recurring Transaction" with more details on about how to cancel it.

On the right side of the page, next to your current nickname, you have the option to go to the Settings. Once there, under "My Account" you can see the option "Edit personal info". You can change your nickname and many other personal information there.

You may be experiencing a cache issue with your browser. Simply clear the browser cache in your profile (shift+F5 or ctrl+F5, depending on the browser). You can make sure that you got you premium purchase by accessing your Premium account page. Go to the Settings, and under "Premium Account" choose the option "Premium Account".