Support / Forum
If your issue is not listed on this page, you can open a support ticket or try to post on the forum.

If you have a bug/crash, you need to provide a msinfo32 file with the support ticket:
1. Click on the icon in ESL Wire.
2. Click on "About ESL Wire", and then "System Information".
3. While viewing the System Summary node go to File then Export
4. Attach the file you saved to the support ticket.
ESL Wire Troubleshooting

Anti-virus/Firewall

My anti-virus software claims ESL Wire has a virus?
Usually this is not a problem with most anti-virus softwares. It is a false positive. The reason for this is because the way ESL Wire Anti-Cheat works is similar to the methods used by some viruses. If your anti-virus causes problems then you should setup exceptions for your anti-virus for the ESL Wire folder. You should contact the support of your Anti-Virus software.

AVG Anti-virus
AVG usually removes the driver during the installation, causing the following error:
Unknown error while copying ESLWireACD.sys file!
While installing ESL Wire, then do this temporarily:

1. Double click the AVG try icon
2. Go to Tools->Advanced Settings
3. Go to Resident Shield
4. Untick 'Enable Resident Shield'

This is a permanent solution to prevent AVG from having problems with ESL Wire once installed properly:

1. Double click the AVG try icon
2. Go to Tools->Advanced Settings
3. Go to Resident Shield->Directory Excludes
4. Click Add Path
5. Add the path to the ESL Wire folder, e.g. Program FilesESL Wire

Comodo Firewall
Comodo injects a dll into every running process, and unfortunately this sometimes cause ESL Wire to totally freeze. The only solution is to uninstall Comodo.

F-Secure Anti-virus
F-Secure usually prevents ESL Wire from running, causing the following error:
The procedure entry point could not be located in the dynamic link library...
You need to disable the DeepGuard in F-Secure feature to fix this error.

Mcafee Anti-virus
Mcafee usually deletes wire.exe during the installation, causing the following error:
Unable to execute file/CreateProcess failed; code 2.
It is not possible to add exceptions in Mcafee, therefore you need to disable Mcafee while installing and using Wire.

Installation

0x800c0008 - Error downloading
If you get this error during the installation, it means that the download failed. This is very likely due to an Anti-virus or Firewall blocking the connection. Some Anti-virus softwares like Norton might need to be uninstalled to solve the issue.

Anti-Cheat

Anti-Cheat has been stopped, because the driver is not installed.
If the driver is not installed, this usually means that it was deleted by an Anti-Virus software. You should contact the support of your Anti-Virus software.

Anti-Cheat has been stopped, because the ESL Wire Help Service is not running.
If the service is not installed, this usually means that it was deleted by an Anti-Virus software. You should contact the support of your Anti-Virus software.

Anti-Cheat has been stopped, because your operating system is not supported.
Only the following operating systems are supported:
Windows 7 SP1
Windows 8.1
Check your operating system with start->run->winver
If it is not on the above list (including exact service pack!) then you must uninstall/install the correct service pack or version of Windows.

Lags when the Anti-Cheat is enabled
If you are getting lags when the Anti-Cheat is enabled, you should first try to disable your Anti-Virus. If you are still getting lags, close all unneeded background programs.
Under Source engine games, type "mat_queue_mode 0" in the console.

Connection is closing on Anti-Cheat data upload an Atheros network card
If your connection is closing when ESL Wire uploads Anti-Cheat data and you got an Atheros network card, you need to do the following:
1) Go to the "Device Manager"
2) Under "Network adapters", right click on your Atheros card, and click on Properties
3) Go to the "Advanced" tab
4) Change "Task Offload" to "Off"