Procedimiento para crear una protesta

Procedimiento prescristo cuando rellenas una protesta:

- La protesta solo puede ser formulada a traves de la página destinada a ello de la ESL. Las protestas enviadas por email o IRC no son válidas. Como máximo, pueden ayudar a explicar mejor las circustancias.

- La protesta debe contener información de manera exacta sobre la razón de esta, por ejemplo "Han hecho trampas" no sería una explicación suficiente. Además, la protesta debe ser comprensiva y cuidadosamente escrita en correcto castellano. No es razonable que el admin tenga que leer frases sin sentido, comas o puntos. Se espera de cada usuario el uso correcto del lenguaje castellano.

- Cualquier tipo de insultos, sin importar cuanto graves pueden llegar a ser, están completamente prohibidos y darán como resultado una penalización por puntos o incluso influir en la decisión sobre la protesta.

- Las protestas sobre uso de trampas/cheats/bugs deben ser rellenados de la siguiente manera:

Indicar el nombre exacto del supuesto tipo de cheat (nombre y descripción). Alegar algo como "Jugó tan bien, que tenía que usar chetos" no es suficiente.

Es necesario nombrar de manera exacta al jugador (nombre/SteamId etc.) que supuestamente ha estado utilizando cheats y en que momento del partido, si esto es posible (Q3,Q4,CS ..)

Todos los jugadores acusados deben subir sus demos sin tener que ser solicitadas, si el juego en cuestión soporta este tipo de grabaciones. Si las demos no están disponibles pasadas 48 horas desde que se iniciará la protesta se procederá como si no existiera demo y la protesta se decantará en favor del usuario que abrió la misma.

- Protests concerning ringers must be well-founded and be proven with evidence (IP logs, SteamID screens etc.) Suspicions alone are not enough and will lead to a declination of the protest. As a rule, protests of this kind are only permitted if the game was not played to the end (game-specific exceptions are possible). See also: “Protests due to wrong SteamIDs”.

- Protests due to wrong SteamIDs/pb_guid etc. must be proven by means of a screenshot or similar, which must be added to the protest unasked. Before the game, a screenshot must be made of the console. The screenshot must show all the players with their SteamIDs/pb_guid etc. Screenshots made with other programmes such as HLSW are not valid. Should players have to reconnect during a game, a further screenshot would be sensible. After the match, the players should compare the SteamIDs/pb_guid with the ones on the team sheet.

- Protests because of wrong server settings, if compulsory in the game, must be proven unasked with evidence such as screenshots, server logs, etc. These are however not admitted once the game has begun. Server settings must be checked before the game commences. Reclamations after a game has been played will not be processed. With starting a game, both participants automatically accept the server settings. Should the server settings be changed during a game, this must be proven with the according evidence.

- Protests due to players or teams quitting a match must be proven using evidence such as screenshots and/or demos. Should these not be available when the protest is processed, the protest can be rejected without further reason. The result up until the time of the protest or even a “Default win” is not to be entered in the result form, it must be clearly stated in the protest.

- Protests due to insults by the opponent are only then admitted, if the according proof is available in the form of screenshots and/or demos when the protest is processed. If this is not the case, the protest can be denied without further questioning.

- Protests due to opponents not appearing to a match are not permitted. This must be entered in the result form.

- If the opponent does not hand in screenshots, this is no reason for a protest. Only if a specific reason exists for demanding a screenshot (e.g. suspected cheating) can a protest be filed. Otherwise the protest will, as a rule, be denied.

- Players/Clans that often file unfounded protests may receive penalty points, as this unnecessarily takes up the admins’ time.

- Further addendums / changes of these binding guidelines are possible at any time and are announced in the news.

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